Return & Refund Policy

Return & Refund Policy

Last updated: 22 July 2026

We hope you love your order. If an item is not right, eligible merchandise may be returned within 30 days of delivery, subject to the conditions below. This voluntary policy does not limit any mandatory consumer rights.

Return eligibility

  • Contact us within 30 days after delivery.
  • Items must be unworn, unwashed, unaltered and free from perfume, makeup, deodorant, pet hair and other marks.
  • Original tags, hygiene seals and packaging must remain attached where supplied.
  • Proof of purchase is required.

Items that are personalised, made to order, altered at the customer's request, gift cards, or items marked final sale may be excluded where permitted by law. Statutory rights for faulty or misdescribed goods remain unaffected.

How to request a return

  1. Email james@monzaria.shop with your order number, item(s) and reason for return.
  2. Wait for written return authorisation and the correct return address.
  3. Pack the item securely and use a tracked shipping service.
  4. Keep the shipping receipt until the refund is complete.

Do not return parcels to the public business address unless we specifically instruct you to do so. Returns sent without authorisation or to the wrong address may be delayed.

Return shipping

For change-of-mind returns, the customer is responsible for return postage and any related customs charges unless mandatory law requires otherwise. Original shipping fees and express upgrades are non-refundable except where required by law. If an item is confirmed faulty, damaged or incorrect, we will provide an appropriate remedy and cover reasonable return costs where required.

Damaged, faulty or incorrect items

Contact us promptly after delivery with photographs of the item, packaging and shipping label. Do not discard the item or packaging before we respond. We may offer replacement, repair, refund or another remedy as appropriate.

Refunds

After the authorised return arrives, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method, normally within 5 business days of inspection. Financial institutions may require additional processing time. We may deduct loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and fit, where permitted by law.

Exchanges

Direct exchanges are not guaranteed. The fastest option is usually to return the eligible item and place a new order after the return is approved.

EU/EEA and UK cancellation rights

Where applicable, consumers purchasing online may have a legal right to cancel within 14 days after receiving goods, without giving a reason. You must clearly notify us within that period and return the goods as instructed. You may be responsible for direct return costs when disclosed before purchase. Exceptions can apply, including personalised goods. Nothing in this policy removes rights that cannot legally be excluded.

Contact

Questions about a return should be sent to james@monzaria.shop.